Questions, answered
The things members ask us most often. Search for a keyword or browse by topic.
17 answers
Getting started
Game studios, app makers and research companies pay to reach new users and hear honest opinions. They pay our partners, our partners pay us when you complete a task, and we pass most of that payment on to you. That is the whole business model: no subscriptions and nothing to buy.
No. Creating an account is free and we will never ask for a card to let you earn or withdraw. A few tasks involve an optional purchase inside a game or a paid trial; those are always labelled, and whether they are worth it is entirely your call.
Anyone aged 18 or over can open one personal account. EarnOpus is available in most countries, but the list of tasks, surveys and payout methods depends on where you live and which device you use, because advertisers decide where their campaigns run.
Tasks
Most rewards land within a few minutes, and some advertisers report in batches that can take up to 24 hours. If a step you clearly completed is still missing after that, contact support with the task name, the date you started and a screenshot that shows the goal reached together with your player or account ID. We raise the claim with the partner on your behalf.
Pending means the partner has told us about your progress and is waiting for the advertiser's final confirmation. Shopping tasks wait for the return window to close, free trials wait for the first billing date and finance tasks wait for identity checks. Once confirmed, the amount moves to your balance on its own.
Switch off VPNs and ad blockers before you press the start button, stay on the same device and browser, and install the app straight from the link we open. The app must be new to you: a game you have installed before will not count. On iPhone, allow tracking when the app asks, and finish each goal inside the time limit shown on the task.
Surveys
Researchers look for very specific groups, and once a group is full the survey closes for everyone else who matches it. Being screened out says nothing bad about you. Answer the opening questions honestly and consistently, keep your profile up to date and don't rush: answers given too quickly or in a pattern are flagged by the survey companies.
Most surveys take between 5 and 25 minutes, and longer ones pay more. Every survey card shows the reward and the estimated time before you begin, plus a star rating that tells you how often members qualify. High stars mean fewer screen-outs.
Payouts
It depends on the method, and each payout tile shows its own minimum before you choose it. You also need some earnings from tasks or surveys before your first withdrawal: bonuses alone do not unlock payouts.
Every request is checked by a person before it is sent. After that, crypto and most gift cards usually arrive within minutes, PayPal and the Visa card within a few hours, and bank transfers in one to three business days.
Many methods have none, a few carry a small percentage, and some even add a small bonus. Whichever you choose, the fee, the bonus and the exact amount you will receive are all shown before you confirm.
Account and safety
No. It is one account per person, and advertisers pay for each new user only once. People who share a home can each have their own account as long as they use their own devices and payout details. If that is your situation, tell support up front so your accounts are not mistaken for duplicates.
Advertisers pay for real people on real devices in a specific country. A VPN makes your click and your install appear to come from different places, and emulators look like device farms, so partners reject those rewards. Repeated use leads to reversed earnings and, in the end, a closed account.
Like every service that pays money out, we have to prevent fraud and money laundering. A check can be triggered by a larger withdrawal, by payout details that don't match the account or simply by reaching a cumulative total. It normally takes a photo ID and a few minutes, and your documents are handled as described in our AML and privacy policies.
Races and rewards
The Daily and Monthly Races rank members by what they earned from tasks and surveys in that period; there is nothing to pay and nothing to sign up for. Every prize place has an amount that is published on the race page before the race starts. A place only pays once you have earned above the minimum shown there, and a prize is never larger than what you earned in that race. After a race ends we wait a few days for partner confirmations to settle, then prizes are added to the winners' balances. Both boards run on UTC.
A small fixed reward you can claim once per UTC day. It grows from $0.02 on day one to $0.50 on day seven, and then the cycle starts again. To claim it you need some task or survey earnings from today or yesterday, and missing a day sends you back to day one.
Both follow your lifetime earnings, so withdrawing never sets you back. Silver starts at $25, Gold at $100, Diamond at $500 and Opus at $2,500. Higher tiers add a permanent boost of up to 6% on task and survey rewards, plus faster payout reviews and priority support.
Still need help?
Tell us what happened and a real person will look into it. Most messages are answered within a day.